Y44 Privacy Policy — How We Keep Your Data Safe

Y44 ("we", "us") is a licensed online gaming platform dedicated to delivering a safe and entertaining gaming experience to players in Bangladesh. This Privacy Policy ("Policy") provides a full account of how your personal information is handled when you use our website and mobile app.

By using our platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this Policy, we ask that you discontinue use of the platform.

If this Privacy Policy changes, we will post a notice on the platform and update the "Last Updated" date at the top of the Policy. For significant changes, we may also notify you by email at your registered address.

Y44 collects three types of information — details you provide at registration, data automatically collected while you use the platform, and documents submitted for KYC verification.

We only collect information that is necessary to provide our services and meet legal obligations. Collecting unnecessary or excessive data is against our policy.

Y44 uses the data it collects for the purposes listed below. Each purpose is lawful and aimed at improving the quality of service you receive:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Handling customer support and resolving complaints.
• Preventing fraud and money laundering.
• Fulfilling legal and regulatory obligations.
• Sending personalized promotions and bonus offers (with your consent).
• Improving platform performance and security.
• Implementing responsible gaming policies.

Your data is never sold to advertisers or third parties. If you no longer wish to receive promotional messages, you can unsubscribe at any time.

Y44 does not generally share your information with third parties. However, limited sharing may occur in specific circumstances:

• Payment Processors: To process transactions through payment gateways such as Mobile Banking, Nagad, and Rocket.
• KYC Partner: With licensed third parties for identity verification purposes.
• Law Enforcement Agencies: As required by court order or regulatory authority.
• Auditors & Legal Advisors: To ensure business compliance.
• Game Software Providers: Only the minimum data necessary to operate the games.

The y44 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences on future visits.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Saves your language preferences and interface settings.
• Analytics Cookies: Collects platform usage statistics (non-personally identifiable).
• Marketing Cookies: To show you personalized offers. You can opt out at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Y44 uses industry-leading technology to keep your data secure. Our security systems are regularly audited by independent third-party experts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall Protection: Advanced firewall protection against DDoS and cyber attacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Restricted Staff Access: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Regular vulnerability assessments are conducted by third parties.

Y44 believes every user should have full control over their own data. You may exercise the following rights at any time:

• Right to Access: You may request details of what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the processing of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can object to receiving marketing communications.

To exercise any of these rights, email us at [email protected]. We will respond within 30 business days. Please note that certain data may not be erasable due to legal obligations.

Y44 retains data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

Once the retention period expires, data is securely deleted or irreversibly anonymized.

Y44 strictly prohibits registration by anyone under 18. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If an underage account is detected, it will be immediately suspended and all associated data deleted.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the icon at the bottom right of the platform.
• Response Time: Typically within 24–48 hours.